Pro Pay Ltd logo

Privacy Policy

Effective Date: 1st January 2022

Welcome to Pro Pay Plus. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our web application.

1. Who We Are

Pro Pay Plus is operated by Pro Pay Ltd (Company Reg No:12962673). Pro Pay Ltd is registered with the Information Commissioner’s Office (ICO) in the United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR. We also adhere to Payment Card Industry Data Security Standard (PCI DSS) compliance for handling payment-related data securely.

2. Information We Collect

When you use Pro Pay Plus, we may collect:

  • Personal Information – such as name, email address, and username, if you register an account.
  • Usage Data – including pages visited, actions taken, and interactions with the platform to improve our services.
  • Functional Data – this includes data related to your customers (referred to as “Customer Data”) that you store within Pro Pay Plus while using our services. This data is processed securely and in compliance with GDPR and PCI DSS standards where applicable.
  • Payment Data – if payments are processed through Pro Pay Plus, we ensure that any payment-related data is handled securely following PCI DSS compliance. We do not store full payment card details directly.
  • Cookies and Tracking Data – to enhance your experience and improve our services.

3. How We Use Your information

We use your information to:

  • Provide and improve Pro Pay Plus functionality.
  • Store and process Customer Data securely on your behalf.
  • Facilitate transactions and process payments securely.
  • Personalize your experience.
  • Communicate with you (e.g. updates, support).
  • Ensure security and prevent fraud.
  • Comply with legal and regulatory requirements.

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we process your data based on:

  • Consent – When you provide explicit permission.
  • Contractual necessity – To provide services you requested.
  • Legitimate interests – For security, analytics, and service improvements.
  • Legal obligations – To comply with applicable laws.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Service providers who help us operate Pro Pay Plus.
  • Legal authorities if required by law.
  • Business partners in case of a merger or acquisition.

6. How We Protect Your Data

We take appropriate security measures to protect your data, including:

  • Encryption and access controls to safeguard personal and functional data.
  • PCI DSS compliance for processing and storing payment-related data.
  • Regular security audits to ensure data integrity.
  • However, no system is 100% secure, and we encourage you to use Pro Pay Plus responsibly.

7. Your Rights Under GDPR

You have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent where processing is based on consent.
  • Request data portability.
  • Object to processing in certain circumstances.
  • Lodge a complaint with the ICO if you believe we have not handled your data properly.

8. Retention of Data

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Functional data, including Customer Data, is retained securely as long as your account is active or as required for compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes.

10. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

Email: info@propayltd.co.uk

ICO Registration Number: ZA852488